List: Product Support Operations | Curated by John Conneely | Medium

Feb 23, 2024

7 stories

Product Support Operations

Tips and guides you can follow to make your product easier to support

John Conneely

John’s Tips 2024W8 — The blueprint for maintaining excellence in your product documentation

Good, up to date documentation for any product or feature is such hard art to get right, but getting started is half the battle

Feb 23, 2024

John’s Tips 2024W8 — The blueprint for maintaining excellence in your product documentation

Feb 23, 2024

John Conneely

John’s Tips 2024W4 — Use plus (+) addressing to get unlimited email addresses

So this one has been around for a while, but last week I found out a slight variation that may be helpful to folks.

Jan 30, 2024

John’s Tips 2024W4 — Use plus (+) addressing to get unlimited email addresses

Jan 30, 2024

John Conneely

Intro | Support Driven Development

Are you Practising Support Driven Development?

Apr 27, 2021

Intro | Support Driven Development

Apr 27, 2021

John Conneely

Automated Responses | Support Driven Development — Young Leaders in Technolog

In the 2nd post of the Support Driven Development series, we touch on the uses of automated responses, how they can improve the…

May 11, 2021

Automated Responses | Support Driven Development — Young Leaders in Technolog

May 11, 2021

John Conneely

Creating an Impact Analysis | Support Driven Development

One of the leading reasons a project takes more time than was estimated is because an proper impact analysis was not carried out. In some…

May 24, 2021

Creating an Impact Analysis | Support Driven Development

May 24, 2021

John Conneely

The Importance of a Support User Interface | Support Driven Development

Any company that sells a software product with direct end users and wishes to scale to any significant size will eventually need a…

Jun 11, 2021

The Importance of a Support User Interface | Support Driven Development

Jun 11, 2021

John Conneely

Correlation IDs — The Key to Customer Support | Support Driven Development

Over the course of this post, I’ll be explaining what a Correlation ID is, what it can be used for and how it can be used to greatly…

Jul 26, 2021

Correlation IDs — The Key to Customer Support | Support Driven Development

Jul 26, 2021

John Conneely
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Product Manager by day, in my spare time I run “Young Leaders in Tech” which is a meetup/podcast/blog that provides info around all things leadership
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